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RiverStone Resort & Spa in Pigeon Forge, TN

212 Dollywood LanePigeon Forge, TN 37863
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Starting at
$120.67
per night
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Overview

RiverStone Resort is located in Pigeon Forge and features a day spa with the latest massage therapy, skin care, hand and foot treatments, sauna and whirlpool. Enjoy the state-of-the-art fitness center, indoor/outdoor pool complex, lazy river pool, billiards, air hockey, and the children’s playground. The Resort also offers free internet access, meeting facilities, sun deck, and wedding service.

Good To Know

from Ashley, one of our Pigeon Forge Travel Experts
  • Indoor/outdoor pool complex featuring a lazy river.
  • Full-service spa.
  • Free W-Fi.
  • Luxury condos with contemporary rustic decor.
  • Riverfront picnic and BBQ area
  • Located along the Gatlinburg Golf Course.
  • 0.5 miles from the Dixie Stampede.
  • 3.6 miles from Dollywood.
  • Daily housekeeping not available.
  • Minimum check-in age 21.
  • Indoor pool open 24/7.

Property Amenities

  • 24 Hour Front Desk
  • Barbecue Grill(s)
  • Children's Pool
  • DVD Players Available
  • Elevator
  • Fitness Facilities
  • Free Parking
  • Game Room
  • Golf Course Adjacent
  • Guest Laundry
  • Health Spa/Massage
  • Hot Tub
  • Indoor Pool
  • Internet Access in Public Areas (free)
  • Keyless Room Locks
  • Lazy River
  • Meeting Facilities
  • Non-Smoking Rooms
  • Outdoor Pool
  • Outside Corridors
  • Picnic Area
  • Playground
  • Pool Table/Billards
  • Sun Deck
  • Wedding Services
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Description

from RiverStone Resort and Spa
Check-In: 4:00pm Check-Out: 10:00am
RiverStone Resort is truly the ideal place to stay while visiting Pigeon Forge. Pamper yourself at the Day Spa with the latest massage therapy, skin care along with hand and foot treatments or relax in the Sauna and Whirlpool. Stay healthy with our state of the art fitness center and our indoor/outdoor pool complex. Enjoy the outdoors by trout fishing and picnicking under the trees by the cascading Little Pigeon River. Kids will have a blast sliding into our lazy river pool, playing billiards and air hockey in our game room or swinging on the playground.

Please note this property does not provide daily housekeeping.

Reserve Pigeon Forge Customer Reviews

Reserve Pigeon Forge Customer
Marmet, WV
2 Reviews
Verified Traveler
"PERFECT!"
August, 2016
Our stay at Riverstone Resort was PERFECT! Check in was fast and the staff very friendly. Our condo was beautifully decorated and most important CLEAN. The kitchen was stocked with everything we needed. The patio overlooking the golf course was beautiful. We loved the lazy river and pool. I just wish we had not planned so many other activities during our stay so we could have enjoyed Riverstone Resort more. I can not wait to return to Riverstone Resort!

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TripAdvisor Reviews
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Krystal A
"Never again"
TripAdvisor user rating 1 out of 5
Reviewed January 09, 2017 NEW
We have stayed at Riverstone for the past 6 years, sometimes multiple times a year. We will NEVER stay there again. About 2 years ago we started to notice things going downhill in the units & the indoor pool and facilities. This past summer we had booked a 2 bedroom & checked in. First , the AC was not working at all. It was hot & humid. We called the front desk & they said they would send someone to look at it. It ended up taking 3 more calls, over the next 4hours, just to get someone to show up. They said they put freon and it would start working soon. We also discovered the fridge wasn't cooling anything, all of the groceries we had purchased were room temperature. Including medication that my 73 yr old dad relies on. We had to repeatedly call the front desk, the maintenance men they sent up didn't speak English so it was very hard to communicate. They messed around with the fridge and told us that it was normal for it to take a while to cool the food. We again called the front desk & the woman was extremely rude & stated that she had done all that she could do to help us & offered to refund us for the night. We informed her we would be checking out tomorrow & would accept a full refund for the night we planned on staying. She continued to be rude & hung up on me. I went to the front desk to once again ask them to at least fix the AC, we had small children with us & my parents who are older. Crystal, the manager, told me that I was lying and that the AC was working fine. I offered to walk her up to the unit and show her that it was definitely not working. She continued to argue with me, speak over me. I did raise my voice & become upset bc I could not believe the kind of treatment we were receiving, after staying there so many times, spending well over 2k each time. She had the police called & told us she wanted us to leave that night (this was after 11pm), the kids were already asleep and there were no other vacancies on the parkway. We left anyway because we were disgusted with the "resort". We had to drive 30mins away to find another place to sleep. On top of everything else, she did not keep her word. We did not receive any kind of refund for that night. They did refund the other 6 nights we had reserved (took them 22 days to refund that). But nothing for the first night, we did not even stay in the unit. Horrible, horrible customer service. None of the front desk women were professional, the manager was down right rude & argumentative. We will never return & have already advised everyone the same. We really loved riverstone for years, so much so that we were willing to overlook the leaks in the game room ceiling, the lazy river almost never working, and other multiple issues that you wouldn't expect from a 5 star "resort". But one thing I won't overlook is complete disrespect and disregard.
TripAdvisor user image
Cupcake8719
Tennessee
"Excellent First Family Vacation"
TripAdvisor user rating 5 out of 5
Reviewed January 08, 2017 NEW
We chose this place for our first vacation after our little one was old enough to enjoy a long stay away from home and we couldn't have picked a better location. the booking process was a breeze and the person I talked to was very helpful in answering my questions on attractions and other things to do in the area with kids. When we arrived it was just as beautiful as the pictures, and they also had cookies at check-in which our little one loved! Checking in was fairly simple, just be prepared to get your tag number for a parking pass. Our 2 bedroom condo was amazing as well. Just as described, it had a full kitchen, washer and dryer, living room and dining area. It also had a balcony overlooking the golf course next door. it was also very clean. I wasn't even able to find a spec dust on the tops of the furniture! During our stay we visited the heated indoor pool, which was open 24 hours so our little one could swim as long as she wanted. My husband also surprised me with a massage, which was absolutely wonderful! This was one of the best vacations we have had and we will definitely return.
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MountainTough2016
Tennessee
"The Best Staycation Ever!!!!"
TripAdvisor user rating 5 out of 5
Reviewed January 08, 2017 NEW
I have recently returned back to my daily routine, and it makes me sad that I had to leave. From the on site Spa to the 24 hour heated indoor pool this has been one of the best get a ways yet. When I first got to the resort, I went to the front desk where I was greeted by three staff members who were ready to help me as always. They recommended wonderful dinner options, and some must do's while here in town. I had a massage and it was amazing. I was so relaxed afterwards. The whole trip was amazing, and all staff I saw were super friendly and very professional. I will never vacation anywhere else. Needless to say, I am so ready for my next trip! See you all again very soon! :)
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robin w
Sevierville, Tennessee
"Great massage"
TripAdvisor user rating 5 out of 5
Reviewed January 06, 2017 NEW
Had a massage today and it was SPECTACULAR. First a few minutes in the relaxation room, candles and soft music. Then on to the massage. Quiet,tranquil room. It was snowy and cold so the heated table and heated blanket felt heavenly. The massage was everything I wanted. Thank you!!!! Then dressed and time to rest in another tranquil room. Only thing different I would like......was a place to take a long nap !!!!
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Jennifer G
"Was ok, definitely not a hotel accommodation, when I called for things they told me where I could find a grocery store!"
TripAdvisor user rating 2 out of 5
Reviewed December 30, 2016 NEW
When checking out I went to front desk to make sure there was nothing else I needed to do and he asked if I ran the dishes and took the trash out, last I checked I was paying to stay there, not the cleaning crew! The guy at the front desk was very rude! Hope they enjoy taking care of the trash room because you couldn't even get to the chute due to the amount of trash bags in the room! Our bathroom sink leaked all under the sink, where I kept my bathroom bag and there was loose grout on the bathroom floor which was sharp! There was what appeared to be black mold in closet on the ceiling! Won't stay there again!
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RiverStone Resort and Spa is located at 212 Dollywood LanePigeon Forge, TN 37863
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Frequently Asked Questions about RiverStone Resort and Spa

How many rooms are available at the RiverStone Resort?
The RiverStone Resort in Pigeon Forge has 124 rooms.

How many different buildings comprise your “units”?
The RiverStone Resort has a total of four buildings.

How many floors constitute your property?
The RiverStone Resort has a total of six floors.

How many adjoining rooms are available at RiverStone Resort?
Adjoining rooms are not available at this resort.

Do you have a restaurant on-site? A lounge, café or gift shop?
The RiverStone Resort does not have a restaurant or lounge located on property.

Do you have a minimum age required for check-in?
Guests must be at least 21 years of age to check-in at the RiverStone Resort in Pigeon Forge.

Does the RiverStone Resort charge any fees?
Yes.  The resort charges a one-cleaning fee that is collected upon check-in.  They are as follows: 1 bedroom - $44.90; 2 bedroom - $67.35; 3 bedroom - $78.57; 4 bedroom - $106.60. Please note daily housekeeping services are not available.

What are the pool hours at RiverStone Resort?
The indoor pool is open 24 hours a day. The outdoor lazy river is open 9am-9pm, April-September.

Is late check-in available?
Yes. Guests may check-in at any time.

Is the RiverStone Resort located on a trolley stop?
No, but they are about one block away from a trolley stop.