The Resort at Governor's Crossing in Sevierville, TN

225 Collier DriveSevierville, TN 37862
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Overview

The Resort at Governor’s Crossing features a climate controlled indoor waterpark with high-speed slides, Jacuzzi, sauna, large pool, and children’s pool. Units range from 600 to 2000 square feet featuring studios, 1, 2, and 3 bedroom condos sleeping from 2 to 14 people. All condos are non-smoking and offer fully equipped kitchens, flat screen TVs, washer/dryers, and free wireless Internet.

Good To Know

from Ashley, one of our Sevierville Travel Experts
  • Awarded TripAdvisor's 2018 Travelers’ Choice Award as one of the Top 25 Hotels for Families in the United States, ranking 17th.
  • Located close to many area attractions and restaurants, and one of the closest lodging facilities to Dollywood via Veterans Boulevard.
  • Conveniently situated across from Sevier Air Trampoline & Ninja Warrior Park.
  • Boasts a free, climate controlled indoor/outdoor water park with 5 pools, 2 whirlpool tubs, and waterslides.
  • Enjoy the 9-hole mini-golf course and pirate-ship-themed playground.
  • Stay connected with free Wi-Fi.
  • The spacious units feature flat-screen TVs and fully equipped kitchens.
  • Have peace of mind with the 24-hour front desk.

Property Amenities

  • 24 Hour Front Desk
  • Children's Pool
  • DVD Players Available
  • Elevator
  • Fitness Facilities
  • Free Parking
  • Game Room
  • Guest Laundry
  • Handicapped Access
  • Hot Tub
  • Indoor Pool
  • Inside Corridors
  • Internet Access in Public Areas (free)
  • Keyless Room Locks
  • Lazy River
  • Meeting Facilities
  • Movie Rentals
  • Non-Smoking Rooms
  • Outdoor Pool
  • Playground
  • Sauna
  • Waterpark
  • Waterslide
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Description

from The Resort At Governor's Crossing
Check-In: 4:00pm Check-Out: 11:00am
Family Vacation meets Fun & Relaxation at The Resort at Governor’s Crossing. -- The Resort was awarded the 2018 Travelers’ Choice Award by Trip Advisor being one of the Top 25 Hotels for Families in the United States, ranking 17th. The Resort is the only hotel in Tennessee to receive this award in 2018!

From the moment you enter The Resort you'll find a unique lodging experience. Two large condominium units, with beautifully landscaped perimeters, flank an array of amenities. Starting with our climate controlled indoor waterpark with high speed slides, Jacuzzi, sauna, large activity pool, zero entry child’s pool and toddler “Splash and Play” to our seasonal outdoor waterpark area with slide, log roll, Jacuzzi, lazy river, children’s pool, and giant sunning deck guests get a glimpse of some of our many inclusive activities. Along with all these water activities, The Resort offers a Pirate Ship playground area for youngsters and a miniature golf course for young and old alike.

Our guest units range in size from 600 to 2000 square feet featuring studios and 1, 2, and 3 bedroom condos sleeping from 2 to 14 people. All condos offer fully equipped kitchens, cable flat screen TVs with DVD players, washer/dryers, central heat and air, king and/or queen beds. Some of our units have a warm cozy fireplace and most have private balconies. All units are non smoking and have free Wifi access.

Our lobby has guest computers, and other common areas include a game room and exercise facilities.

Located in the Governor’s Crossing, The Resort offers guests easy access to all the Smokies has to offer. Be it shopping, fine dining, entertainment, or attractions you are just minutes away, many within easy walking distance. On top of that we are just minutes (we are one of the closest lodging facilities) to Dollywood via Veterans Boulevard.

If you are traveling to our area for a convention, corporate meeting or church retreat, The Resort has meeting rooms seating 25 to 40 people, with larger meeting spaces nearby. If your meeting requires catering, "The Resort" offers one-time billing. Everything is taken care of in-house.

Baby cribs (pack & plays) available for a daily fee of $5+tax collected at the property. We offer limited housekeeping for towels and trash services. Additional housekeeping services available for a fee.


Reserve Pigeon Forge Customer Reviews

11 Reviews
Kelley Parsons
Chattanooga , TN
2 Reviews
Verified Traveler
"Love this place"
May, 2018
This hotel is great for the kids to play in the water all day.
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Audie Palm
Princeton, KY
1 Review
Verified Traveler
"Great Resort"
April, 2018
Great condo. Very spacious and good outdoor and indoor pool.
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Tip: You get discounts when you use this resort.

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Shamekia Manuel
Indianapolis, IN
1 Review
Verified Traveler
"awesome"
April, 2018
MY STAY AT THE RESORT AT GOVERNORS CROSSING WAS AMAZING THE STAFF WAS GREAT. THE CONDO WE HAD WAS CLEAN AND WE WERE VERY IMPRESSED. THE ROOMS AND LIVING ROOM WERE VERY RELAXING AS IF WE WERE HOME. THE KITCHEN WAS ALSO EQUIPPED WITH EVERYTHING WE NEEDED. THE KIDS LOVED THE WATER PARK AS WELL. WE WILL CONTINUE TO USE RESERVE PIGEON FORGE. WE ALSO HAD SO MUCH TO DO DURING OUR STAY. WILL DEFINITLY BE BACK AND USE AGAIN. ALSO THE LOCATION TO THE HOTEL WAS CONVENIENT TO LOCATION OF THE ATTRACTIONS. ALSO THERES A WALMART RIGHT ACROSS THE STREET.
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Maria Qualey
Goodridge, MN
1 Review
Verified Traveler
"We rented 2 bdrm apt"
January, 2018
We absolute love it. The roo. And livinf area was very clean and well decorated, the kitchen had all the cookware and the washer and drier was a plus. For the price we paid, it really surprised me.
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Tip: The resort ia really close to all the entertainment and shopping places

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amanda caudill
mount sterling , KY
5 Reviews
Verified Traveler
"resort"
August, 2016
if you have kids i recommend staying here have great water park onsite, having 2 boys (3-5)they loved it, they didn't want to do anything else. rooms a good size and clean full size kitchen
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Ilissa Beavers
Princeton, KY
1 Review
Verified Traveler
"the Resort at Governors Crossing"
August, 2016
Reserve Direct was very helpful in helping me find a condo for my family. They found just what we were looking for, within our budget. The Resort at Governors Crossing is a very family friendly condo. Multiple pools and all rooms are easily accessible. It is conveniently located near Dollywood and the outlet mall.
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Tip: conveniently located near Dollywood and the outlet mall, very family friendly

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Heather F.
Chattanooga, TN
2 Reviews
Verified Traveler
"So great!!!"
July, 2016
Can't say enough good about Governor's Crossing! It all started at the front desk with the lovely reservation staff. She knew EVERYTHING there was to know about the surrounding businesses and restaurants, was so helpful in selecting the room that would best suit our family, and (unlike most customer service workers) told us what days she would be working if we needed to contact her regarding anything. We (6 in all) had the 2Bd/2Bath condo. Bedrooms and bathrooms were clean. Kitchen clean and stocked with bare essentials. For as many children as were present our hall was very quite during the evening...we never heard our neighbors! If I had to give one negative, it would to suggest they have a "checkout list" to ensure we as guest are not charged a clean-up fee for inadvertently leaving something undone. My kids and niece could not get enough of the indoor and outdoor pool. Movies at the pool on Tues and Sat was a nice feature for me since I'm not a swimmer but had to be down there with the kids. Winery is in the next parking lot, and multiple restaurants within walking distance. Front desk even informed us of all the restaurants in the area that deliver to the condo. Only 2-3 miles from Dollywood. Perfect!
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Tip: Kitchen stocked with bare essentials, i.e. silverware, glasses (no cups), plates, bowels , a few cooking utensils. If you are a large group and need big pots, muffing pans, multiple serving utensils, etc. bring your own!

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LESLIE M.
CALVIN, KY
3 Reviews
"Loved every minute, hated to leave this place!!!"
February, 2016
Had a two bedroom condo, and I was so impressed. Each room had its own bathroom, we were located close to the indoor and outdoor pool so that was also a plus. The rooms were extremely clean and well maintained, we hated leaving them they were so nice. The hallways were quiet, the outdoor noise during the day was minimal, if any. Its also close to books a million, which my kids absolutely love, vanity fair outlet, rack room shoes and I believe there is a shoe carnival as well as Fuddruckers and a buffalo wild wings and less than a half mile (guesstimate) from Walmart, chick-fil-a, steak and shake and baskin robbins. I will definitely stay here again. The staff at the check in desk were extremely nice and helpful. They even called about 30 minutes after we got to the room to make sure the room was okay and that we had everything we needed, left the number to call them back if we had any problems whatsoever!!!! Talk about customer service!!!! I have nothing but wonderful things to say about this place!!!
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Tip: Be prepared to love it!!!!!!!

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TripAdvisor Reviews
TripAdvisor user image
Amanda S
"Short trip."
TripAdvisor user rating 4 out of 5
Reviewed June 18, 2018 NEW
It's a pretty nice place to visit. Lots of water stuff to do. Not very convenient on toting our luggage in and out of the room. We decided to check out early and the staff was super about the whole process.
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Alma B
Davenport, Virginia
"Great vacation."
TripAdvisor user rating 4 out of 5
Reviewed June 16, 2018 NEW
Loved the layout of the rooms very clean.The staff were amazing very friendly and helpful. Loved the big screen for movies at night at the pool.Several things for the kids to do if they didn't want to play in the pools they could play golf.
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Ray W
Dahlonega, Georgia
"WHAT A JOKE! Not worth the money!"
TripAdvisor user rating 2 out of 5
Reviewed June 15, 2018 NEW
When reserving our room, we were told it would include free breakfast each day and at check-in we would receive a AAA discount if we present our AAA card. We were also told check-in time was 4pm, but if rooms were ready we could check in early. We arrived at 3pm and were told no rooms were ready and they don't accept AAA discounts. We were also informed that they offered NO BREAKFAST, free or otherwise. They told us to leave our contact phone number and they would call or text us when our room was ready. When they had not called by 4:30pm we returned to check-in assuming they had forgot to call. Upon arrival we were told our room was still not ready although it was now 45 minutes past check-in time. We waited in the lobby with about 10 other families for our rooms to be ready. The front desk clerk notified us about 5:15pm that our room was now ready and he could see we were very unhappy, so he said he would have the manager contact us. When we checked out 3 days later, the manager had still not contacted us and still has not. We were told they had a 9 hole "Putt-Putt". What a joke.e finally found it hid behind the pool. It consisted of 9 plastic "holes" lined up in a straight row beside building 2.Room was not bad but certainly not worth the money.
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Pamela T
"Not worth it. "
TripAdvisor user rating 3 out of 5
Reviewed June 14, 2018 NEW
We got here yesterday. I am laying in the bed as I type this. I booked this king bed studio with sofa sleeper through a 3rd party website. I guess since I got it cheaper, they put us in the worst room they have! We dont have a balcony. They are doing construction and thats your view! Amazing! Oh and the construction is your alarm clock! They started bright and early (7ish) Its loud!!! Im so glad I didnt pay full price, even though I did pay over $100 a night. I should have DEMANDED a new room! My fault. I cant believe they had the face to give me this room. They have workers here that sit at the pool watching. The signs say no life guard on duty but there is someone watching the indoor and outdoor. They basically get paid to sit on their phones. I have video to prove it. Not sure why they even have them out there? Cant be for safety. The water temp is very cold in the indoor and outdoor. I didnt get in. My kids didnt seem to mind it until they had to get out. They were freezing. Not very enjoyable. I left this review to warn others. Dont get stuck anywhere in the back!! Refuse the room! The hotel is nice and the rooms are big. But its not worth the price. Below is a picture from our door and the beautiful workers and the awesome job site. 🙄 The door is really dirty, sorry if its not clear. We wont be back.
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collje
Corbin
"Great birthday get-a-way"
TripAdvisor user rating 4 out of 5
Reviewed June 13, 2018 NEW
I have an energetic preschool who loves the water. This was a great place for her because only a few places in the pools where 4-5ft. She loved the slides even if they did beat her up a little. I liked the fact there was a lifeguard on duty and the resort provided lifejackets. The room was nice hubby keep complaining the living room was hot and needed a ceiling fan to blow the cooler air down. Not all the jets worked in the jacuzzi tube and it looked a little dirty around the edges. There was a pizza cutter so I thought their should be a pizza pan. The staff was excellent very nice and accommodating , especially the lady that checked us in and signed us up for Smokey Mountain Rewards. It would be nice if there was an on site snack place on-site or Resort had coffee and afternoon cookies; however, their are restaurants and a ice cream parole within walking distance. I'd go back if the price was right. Sat night was too expensive for the only additive being a movie. I also was surprised that glass bottles where allowed in the pool area.
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Frequently Asked Questions about The Resort At Governor's Crossing

If our unit is not ready and we arrive before 4:00 pm may we use the waterparks?
Yes, there are changing areas at both the indoor waterpark and one near the entrance of the outdoor waterpark in building one. Guests may also use the waterparks after checking out for the remainder of that day.

Is there a height requirement for the slides?
The 2 interior high-speed slides require that children be at least 48" tall. Children between 36-48" may use the slides but are required to wear a safety vest that may be obtained at the indoor waterpark. No one is allowed on the indoor slides under 36" tall. The exterior slide has no height requirement.

Is the hotel pet-friendly?
No.

What are the pool hours?
Our pools open at 9:00 am and close at 11:00 pm.

Is a continental breakfast served?
No. All units are equipped with full kitchens.

Can I smoke inside the units?
No. All units are non-smoking. Those who wish to smoke must smoke on their own balcony. We request that they close their balcony door to keep smoke from entering the unit.

Do the units have Internet access?
Yes. All guest units and public areas have wireless internet access.

Do you have cribs?
We have the pack-n-play style cribs. There is a $5 + tax daily fee for their use.

Do you have roll-a-way beds?
No, outside of infants, occupancy of the unit is limited to the number of guests that may sleep in provided beds and sleeper sofa the unit is equipped with. Each bed and sleeper sofa is considered to accommodate 2 guests.

Do the units have washer & dryers?
All guest units except the queen studio are equipped with a washer/dryer.

Do the kitchens have dishwashers?
All units are equipped with dishwashers and one starter pack of dishwater detergent.