Frequently Asked Questions about Dollywood
Are Dollywood shows included with theme park tickets?
Yes. There are a variety of shows and entertainment throughout the Park which are free with your admission ticket except for our special ticketed events.
What is the minimum age for children to attend the park without supervision?
For the safety of our guests, children must be 13 years old or older to enter without an adult. Children 12 years old and younger must be accompanied by a chaperone 16 years old or older. Unescorted children will not be admitted to Dollywood.
Is Dollywood wheelchair accessible?
A majority of the Park is level to gently-rolling and is thus wheelchair accessible.
Are wheelchairs or electric convenience vehicles (ECVs) available for daily rental? If so, what is the cost?
A limited number of wheelchairs and Electric Convenience Vehicles (ECVs) are available for rent. (Operator must be at least 16 years of age. Operators 16-18 years of age must have a parent or legal guardian at least 21 years of age sign the rental agreement.) Reservations may be made online 48 hours prior to arrival with our convenient purchasing process. Reservations cannot be carried over to the next day (on an "After 3:00, Next Day Free" ticket). Wheelchairs are $12 per day. ECVs are $38 for a full day. Discounts are available on wheelchair and ECV rentals for Dollywood Gold and Super Gold Passholders. No other discounts apply.
What if my child is 3 years old or younger?
They are free!
Are lockers available for rent?
Dollywood offers two choices for renting lockers:
Front Gate Lockers - All day locker rentals are available at the Front Gate at the Stoller and Wheelchair rental booth and are sold on a first come, first serve basis. Front Gate lockers are $8 for regular sized or $11 for family sized locker rentals.
Ride Lockers - Ride to ride locker rentals are available at Wild Eagle, Mystery Mine, River Battle, FireChaser Express, Daredevil Falls, Barnstormer, River Rampage, Sidewinder, and near the Tennessee Tornado roller coaster. Ride lockers are a one time fee of $6 (only regular size) for a floating locker. This means if you can rent and float from locker to locker without having to pay for each new locker.
Does Dollywood offer package pick-up? Yes. Instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. Any items purchased in our merchandise shops will be delivered to the Dollywood Emporium for you to pick up as you exit the Park at the end of your day. Simply let the merchandise Host know that you’d like to use Package Pickup. You’ll receive a card indicating the time your item(s) will be ready. Simply proceed to the Dollywood Emporium to the Package Pickup counter where your item(s) will be waiting! Package Pickup is offered on purchases made prior to two hours before Park closing. For your convenience, Package Pickup is staffed until Park closing.
What are the parking fees at Dollywood? Fees are $12 for all standard length vehicles, $18 for oversize length vehicles such as RVs and trailers. Trams provide transportation to the Front Gate.
Are coolers or outside food or drink allowed at Dollywood? No. After careful consideration of park policies across the nation, consultation with health and safety experts and much consideration of the welfare of our guests and employees alike, we are unable to allow coolers, food or drinks into Dollywood. Although we do not allow food or drink to be brought into the Park, Dollywood offers a wide variety of delicious foods available at our restaurants and snack vendors. (Special dietary needs should be addressed with the Foods Office prior to arrival at 865-428-9428.) However, if you would like to eat elsewhere or must leave for any reason during the day, remember to get your hand stamped and keep your admission ticket, then you can return later that same day. Dollywood does not have picnic areas at the Park, but if you would like to picnic somewhere, the Smoky Mountains National Park is a great place to visit.
Can I leave the park and return that same day?Yes. You will need to have your hand stamped at the exit at the Dollywood Emporium. Keep your ticket so it can be scanned when you return.
Are strollers available for rent? A limited number of single and double strollers are available for rent on a first-come, first served basis. Single strollers are $11 (plus tax) per day, and double strollers are $14 (plus tax) per day. What items are prohibited at the park? Alcohol and weapons. Are there First Aid Stations located at Dollywood? Yes. Dollywood staffs three Safety/First Aid Offices—one in the Jukebox Junction area near the Pines Theatre, one in Wilderness Pass near River Battle and another in the Village area near the train crossing—with medical personnel on duty at all times during park hours. What is the smoking policy at Dollywood? If you smoke, please utilize the many designated smoking areas indicated on the Guide Map. Smoking is strictly forbidden on all rides, queue lines, indoor theaters, attractions, shops and restaurants. Are baby changing and nursing stations available at the park? Baby Care Centers, located in the Showstreet and Country Fair areas, offer nursing areas, changing stations and family restrooms. There are also nursing stations available at the restrooms in Country Fair, Jukebox Junction, Market Square, The Village and Craftman's Valley near the Woodcarving Shop. Vending facilities are available at the restrooms in Rivertown Junction, Craftsman's Valley and Jukebox Junction. Are pets allowed at Dollywood?
Although pets are not permitted inside Dollywood, the one-of-a-kind kennel, Doggywood, is available for the convenience of our Guests and their dogs. The daily rental fee provides each dog its own water supply, and a walk area is located adjacent to the building so owners can spend time with their pets without having to leave the park. Space is limited, and reservations are highly recommended. Please call 865-428-9826 during Park operating hours. Without a reservation, all kennels at Doggywood will be offered on a first-come, first-served basis. *Please note: Doggywood can only accommodate dogs.
Service animals for Guests with disabilities are allowed inside Dollywood.
Does Dollywood offer rain checks on tickets? If it is raining when you leave the Park and your visit is shortened by the rain, you can request a Rain Check—just ask. Rain Checks are distributed at the Season Pass Center and are valid until the end of the season. You must request the rain check on the day of your visit. Rain checks are not distributed if you leave the park without asking. Why do my Dollywood E-Tickets only have one name listed on them?
The name on the E-Ticket is the primary ticket holder but the tickets are valid for all within your party. Does the after 3pm or after 6pm program apply towards these one day tickets?
Yes, if your visit (entrance) is after 3:00 p.m. (except during Smoky Mountain Christmas), please save this ticket for re-entry the next operating day. If your visit is after 6:00 p.m. during Smoky Mountain Christmas, please save this ticket for re-entry the next operating day.